Returns & Refunds Policy

At ShelfSupportBrackets.com, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return most new, unused items within 30 days of delivery for a full refund, subject to the terms below.

30-Day Return Window

You have 30 calendar days from the date your order is delivered to request a return. If 30 days have passed since your delivery date, unfortunately, we cannot offer you a refund or exchange.

Eligibility for Returns

To be eligible for a return:

The item must be unused, in its original condition, and in the original packaging.

Proof of purchase (order confirmation or receipt) is required.

Custom or special order items are non-returnable unless defective or damaged upon arrival.

How to Initiate a Return

To start a return, please:

Email us at support@shelfsupportbrackets.com with your order number, the item(s) you wish to return, and the reason for the return.

Wait for our team to respond with return instructions and a return authorization (if applicable).

Pack the item securely in its original packaging, including all accessories, manuals, and documentation.

Ship the item to the return address provided in our instructions.

4. Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or we made an error with your order.

We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5-7 business days.

Shipping charges are non-refundable unless the return is due to our error or a defective/damaged product.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at support@shelfsupportbrackets.com.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. Provide photos of the damage or defect, and we will arrange for a replacement or refund at no additional cost to you.

8. Non-Returnable Items

The following items cannot be returned:

• Custom or special order items (unless defective or damaged)
• Items not in original condition, damaged, or missing parts for reasons not due to our error
• Items returned more than 30 days after delivery

9. Contact Us

For any questions about returns or refunds, please contact our customer service team:

Email: support@shelfsupportbrackets.com

Thank you for shopping with ShelfSupportBrackets.com! We appreciate your business and are here to help with any concerns regarding your order.